AuctionBytes TV Internet Television Video - CNN's Anderson Cooper 360
AuctionBytes.com's Ina Steiner speaks to CNN's Joe Johns about a troubled eBay seller on "Anderson Cooper 360."
COOPER: It is just heartbreaking, when you consider what Neil Entwistle is accused of doing.
The two-sided story of the Entwistle family had apparently played out on the Internet, on the family Web site, where images of the happier times, pictures of mother, Rachel, smiling and holding her daughter, Lillian. But now investigators are searching through other Web sites -- those are the pictures that were on the family Web site -- gathering information that may reveal the family's alleged darker side in their other Internet dealings, charges of cyber-scams involving suspected murderer Neil Entwistle.
CNN's Joe Johns investigates.
(BEGIN VIDEOTAPE)
JOE JOHNS, CNN CAPITOL HILL CORRESPONDENT (voice-over): The way the prosecutor tells it, Neil Entwistle had hit rock bottom. He was in debt, with a house and a car and a business that was in trouble.
MARTHA COAKLEY, MIDDLESEX, MASSACHUSETTS, DISTRICT ATTORNEY: He had no money and really had no assets, and, because his business was failing, may not -- may not have had any possibility -- or at least any apparent ability -- to provide income for himself and his family.
JOHNS: He was an out-of-work computer technician trying to make a living selling software on eBay. Just after the 1st of the year, in early January, something strange happened to his sales praying. Suddenly, it tanked. That was three weeks before his wife and baby were murdered.
Ina Steiner edits an online auction newsletter. We talked to her by Webcam and speakerphone about Entwistle's Internet sales collapse.
INA STEINER, EDITOR, AUCTIONBYTES.COM: From January 6 to January 9, this seller just got an amazing amount of, you know, 15 feedback, 14 of them negative. And things looked like they were really going downhill for this seller.
JOHNS: Downhill, because after months of positive customer feedback, a string of complaints posted on eBay -- they accused Entwistle, who was doing business under the name "srpublications," of taking people's money and failing to deliver the product.
A typical complaint: "Do not do business with this individual, as he does not exist. Thief."
(on camera): People were saying things like, "I paid for the product. No response to e-mails."
And, then up here, around January 9 of 2006, that's the very last communication from somebody who bought a product from "srpublications."
(voice-over): On that day, January 9, eBay suspended Entwistle's srpublications from trading. So, what was he selling? One buyer complained about software he had purchased, saying, both the C.D.s are pirated versions and are corrupt.
STEINER: Buyers were accusing him of selling them illegal software copies, copies of software, not the original disks.
JOHNS: And it apparently wasn't Entwistle's first foray into questionable online business endeavors. There are reports Entwistle was operating an Internet sales business in the United Kingdom, before he and his wife moved to Massachusetts.
Those reports suggest, those business activities were not successful and that, when he moved, he left behind unpaid business debts.
STEINER: But some of the things were -- really looked like maybe multi-level marketing or pyramid schemes, gambling, even the possibility of pornography. Some of the pictures in the listings had scantily-clad women.
JOHNS: But, for all the apparent shadiness of it, it was pretty small-time. We checked with the Federal Trade Commission. And they said they had no complaints on file against Entwistle. An Internet security expert says, even if Entwistle was engaging in fraud, it's not surprising that no one complained.
UNIDENTIFIED MALE: Most people who commit fraud on the Internet never get caught, and they never get prosecuted. A lot of fraud comes in under a dollar value that makes it worthwhile to even investigate.
JOHNS: Small-time and apparently under the radar -- but, today, some are asking whether Neil Entwistle's online business failures were linked in any way to the murders of his wife and baby.
Joe Johns, CNN, Washington.
(END VIDEOTAPE)
COOPER: Well, the Internet is also where the Entwistles posted more than 100 photographs of their family celebrating some of the happiest times.
Now, after being down for several days, the site is actually back online as a place to mourn -- on the main page, a photograph of Rachel holding Lillian on the day of her baptism. In the greeting above, the family writes, "Lillian is now crawling with confidence and enjoying three meals a day of her mummy's home-cooked food."
The ceremony, that baptism, was held in the exact same church where the mother and child were eulogized at their funeral. Here is another image from the family site. The date is Halloween 2005. In the picture, Rachel is holding Lillian. They're on the beach.
Then, there's a photograph of Neil, Lillian and Rachel. It's dated November '05. And it is from a trip to Martha's Vineyard. Two months after the photo was taken, prosecutors say that Neil shot Rachel in the head, and then Lillian in the stomach.
We are going to have more on the Entwistle murder case in just a moment.